Sales Returns

You may assert your right of “sales return and substitution” of purchased merchandise within 30 (thirty) days from delivery, provided that after the merchandise is received and within 48 (forty-eight) hours the return request be communicated through registered letter with receipt advice. The Client can assert his right of sales return without penalty; the only expenses due to the Client are those relative to the product’s return and not the reimbursement of the expenses due for the first shipping. The Retailer will not accept the return of damaged products, products not present in our virtual showcase, deteriorated products, used products, or products missing accessories or original details, and in these cases the merchandise will be sent back to the sender added with shipping costs. Once the Retailer receives the merchandise in accordance with the above requirements and makes the necessary verifications, the Client will be reimbursed.
Important notice: the merchandise can be returned only if it presents the original packing and has clearly not been used; at last, the cause of the mistaken delivery or eventual damage must be verified.

Instructions are simple:
Step 1:
In our Costumer Care interface, select the icon “sales return” and fill in the specific form to request authorization.
Important notice: all information requested on the return form are exclusively needed to carry out reimbursement. All bank account details, as ABI and CAB, etc. are necessary to wire the reimbursement through bank accounts.
Step 2
Customer Care will send a confirmation e-mail to your e-address, with an authorization number of the sales return, indicating a courier’s address where the merchandise must be sent back to. The merchandise must be sent back within 24 (twenty-four) hours, marking the package with the authorization number received via e-mail.
Step 3
Once our warehouse receives the merchandise, after verifying its integrity, the operation will be ratified, in order to: a) substitute the product; or b) reimburse the cost of the product through bank wiring within 30 (thirty) days upon receiving the returned merchandise.
Eventual ratification and any other communication will be promptly notified via e-mail.

Important notice: in case of “sales return” remember to leave the product undamaged as it was delivered.