How to Make Purchases

Frequently Asked Questions

The carpets

how much is a carpet’s fiber thick?: Thickness varies according to the style and model of the carpet.
What’s a fringe?: A fringe is an extension of the carpet’s warp, its yarn is knotted in the edges in order to prevent weft and knot to come untied.
Why haven’t fringes the same length?: The length depends to the texture and the person who produce the carpet. Sometimes fringes are short, sometimes long, sometimes the carpet hasn’t them. Type and length of fringes has nothing to do with the carpet’s value or quality.
Why the hand made carpets shown some imperfections?: Because they’re hand products, a particularity that increase the value, interest and typicality. In hand knotted carpets most of the variations are not intentional, they’re only caused from the impossibility to realize from weavers a carpet exactly equal to another.
My carpet has some shades and different tonality: is an imperfection or a manufacturing defect?: No, it’s not an imperfection or a defect. This phenomenon is called “Abrash”. Abrash is a Turkish word that means” in part coloured”. The difference of the tonality is frequent verified in the craftmade carpets and happens when the weaver uses a coloured yarn with a different shade from the precedent used one. Abrash indicate more typicality and remember how the carpet is made.
Are the photos in the web site faithful to the reality? How can we be sure that the colour seen in the site is the same of the carpet?: The carpets’ photos are high professional, token with high definition digital cameras, under chromatic check environmental, they’re also elaborated in Adobe Photoshop. So the photos are extremely faithful to the reality. Otherwise the model, quality and age of the pc screen used to see the carpets can influence the colour and value of the items seen.

Purchasing

Have you got a show room or an exhibition where we can see the carpets?: No we haven’t, unfortunately there’re not shops or show rooms where you can see the carpets: we sell carpets only by our virtual shop in Internet, you can see them only in the site.
Have you got a catalogue of your carpets?: No we haven’t, all our complete collections are shown in our web site. In this way it’s better for us keep constantly update the carpets and collections information, in order to guarantee to our customers precise info.
How much costs your carpets?: Establish the price of a carpet sometimes is difficult. The price can depend on the yarn quality, on the size or the type of the carpet, on the used colours, or on the draft.

Transactions Safety

How safe are the transactions?: Transactions safety is guaranteed by Consorzio Triveneta S.p.A that manages the data of the credit card used for the purchase. Therefore "Linea Tappeti Srl" does not have access to any data. Consorzio Triveneta S.p.A. uses a SSL3 protocol at 128bit with a certification released by VeriSign. Such protocol guarantees that the credit card data entered by the user shall travel encoded from the user's computer to Payment Gateway, so nobody can intercept and use such information.
How can I pay the carpets?: Your payment can be made using the following methods:Credit card: pay online with all credit cards of the VISA and Mastercard circuit or Bank Transfer.

Orders

How can I see the ordered carpets?: Immediately after the confirmation of the order you receive an e-mail of confirmation where is written the amount, the payment, the destination and all the dates you inserted in your order. You can contact us by phone: + 39 049 5957480, by fax: +39 049 9431863, write to info@lineatappeti.com or in Skype linea.tappeti
How can I delete an order?: If you want to erase an order you have to send an e-mail to our address info@lineatappeti.com, we’ll erase it and inform you for confirmation.
How can I modify an order?: If you want to modify an order you have to send an e-mail to our address info@If you want to modify an order you have to send an e-mail to our address info@lineatappeti.com telling us which carpet you want in substitution the other ordered. The change of an order is possible only for not dispatched orders, orders that has not already left our warehouse.

Order Shipment

How much costs the consignment?: If the final destination of the goods is in Italy there are no consignment costs. If the final destination is in Europe we ask you € 9,90, if the order is more than € 100 the consignment is free.
What are the delivery times?: Delivery time ranges between 24 and 48 hours on most of the Italian territory. Important notice: "Delivery time" refers to the time passing between the departure of the merchandise from the warehouse and its delivery to the address of destination.
Must be someone in home to receive the carpet?: Yes, you or somebody else must be at home when our courier deliver the carpet. Anyway, if the delivery to your home should be uncomfortable you can contact us and tell us further information regarding the delivery time or changing the destination.

How to return

Can I return the carpet if it doesn’t meet my taste?: Yes, If the carpet doesn’t meet your taste you can return it. In section ”Info- Sales return” you can find all the info you need.
How is the packaging in order to prevent damages from the carry?: All our carpets are rolled up with the draft inside following the carpets tradition of transportation and maintenance regarding this items. The carpets are packaged into poly bags and every extremity is sealed with adhesive ribbon in order to prevent infiltrations.